In today’s business world who does not have a mobile/cell phone? Whether it be a company provided device or increasingly a BYOD (Bring Your Own Device) own users phone being used. Either way this poses a challenge for businesses relying increasingly on data insights and technologies such as CRM to power their business success. Of […]
Read more "How Do You Get A Salesforce 360° View Of Mobile (Cell) Phone Activities ?"By Ian Moyse, Sales Director Natterbox, Board Member Cloud Industry Forum & FAST Telephone systems and PBX’s (Private Branch eXhange) have historically been a hot potato in a business, an important service for users needing firm ownership and the most obvious bucket to be thrown into being that of the traditional IT team. This IT […]
Read more "The Telephony Hot Potato & How to Fix It"By Ian Moyse Eurocloud UK Board Member & Cloud Industry Forum Governance Board Member CRM (Customer Relationship Management) is one of the forerunners of cloud technologies and remains one of the great success stories in the space and itself has been dramatically changed as it has moved from an on network led market, to the […]
Read more "How CRM changed cloud and cloud changed CRM"